We offer free standard shipping on all orders over $50. Standard delivery takes 5-7 business days. Express shipping (2-3 business days) is available for $12.99. All orders are processed within 24 hours on business days.

We accept returns within 30 days of delivery. Items must be unused and in original packaging. Simply contact our customer service team to initiate a return, and we'll provide a prepaid shipping label. Refunds are processed within 5-7 business days of receiving your return.

Absolutely. All Pawvera products are made with pet-safe, non-toxic materials. Our toys and accessories are tested to meet international safety standards and are free from harmful chemicals. We use natural, sustainable materials whenever possible and clearly label all product specifications.

Once your order ships, you'll receive a confirmation email with a tracking number. Click the tracking link in the email or visit our Order Tracking page and enter your order number. You can also log into your Pawvera account to view real-time updates on all your orders.